Overview
What is Google Workspace?
Google Workspace enables teams of all sizes to connect, create and collaborate. It includes productivity and collaboration tools for work: Gmail for custom business email, Drive for cloud storage, Docs for word processing, Meet for video and voice conferencing, Chat…
Google workspace have it all for you!!
Great Product but Terrible support and customer service
Perfect solution (mail, meetings, calendar, drive and many more features) for companies from 1 to over 100+ employees
Lack of flexibility and sales support
The ultimate and all in one workspace tool set
Google Workspace provides reliable email deliverability and spam protection! Collaboration is a cinch!
Google Workspace - One stop solution for all your office and Business needs
Google Workspace makes my life easier
A no-brainer for mid-sized businesses
Workspace is the NEW Office!
Couldn't Live Without Google Workspace
Google Workspace- A modern flexible workspace
Workspace is a plus for SMB businesses
Google Workspace - A Workspace For the Mind(s)
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
Business Starter
$6
Business Standard
$12
Business Plus
$18
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $6 per month per user
Product Demos
Google Workspace Macro Converter Add-On
See what’s new in Google Workspace
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Google Workspace?
Google Workspace enables teams of all sizes to connect, create and collaborate. It includes productivity and collaboration tools for work: Gmail for custom business email, Drive for cloud storage, Docs for word processing, Meet for video and voice conferencing, Chat for team messaging, Slides for presentation building, and shared Calendars.
Google Workspace Competitors
- Microsoft 365
- Zoom
- Workplace
Google Workspace Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(989)Attribute Ratings
Reviews
(1-14 of 14)Workspace is a plus for SMB businesses
- Feature releases
- Uptime
- Integration between SaaS programs, like Salesforce
- Sheet functions and limitations
- Better Chat integrations to keep up with Slack
- Redlining in Docs
- Integration of Google Voice with contacts
- The entire suite of product being available, and being able to interact
- Storage and sharing with Google Drive
- Gmail's easy to use flexibility and extended functionality
- VERY good and attentive support 24/7
- Very sophisticated, and relatively easy-to-use mail administration. (To me) It seems far more straightforward than Exchange.
- A single Google Workspace user should be able to have more than one Google Voice phone number (ideally)
- At times, Google Meet seems a little clumsy (but I think they're about to address that with the new release...It may or may not be better. Who knows? :))
- Some screen layouts are a tad clumsy, but they are sufficiently malleable that once one gets the hang of it, one can customize the environment quite a bit.
- A viable (for small business), relatively-inexpensive, virtual desktop that would include/could include a Windows license or, at least close-to-perfect emulation.
- It would be great if there was accommodation for those who send out a great deal of mail in a given day. Not everyone who does that is a spammer. Although, by Google standards, and relative to some others, Google allows for sending out a good bit of mail, for those who do mass volumes and would prefer not to have their own mail server, it would be good if Google could find a way to accommodate them.
- Google calendar and google drive [are] integrable with popular communication platforms like Slack making it easy to share spreadsheets, documents, and files. The prompt notifications make it such that nobody misses anything important.
- Google documents and spreadsheets being [easily] accessible by multiple users across multiple devices makes accessing, edit and [analyzing] data more efficient in terms of time.
- Google meet is one of the best video conferencing software due to its superior sound quality and ease of access even by third-party users. It is easy to set up meetings and invite users as needed.
- Support and troubleshooting could be a lot better. Most of the time reading through support does not easily help tackle the issue at hand when trying to learn a new feature or understanding it correctly.
- Google meet should be [optimized] in terms of internet bandwidth usage and CPU usage when [the] video is turned on. I have mostly noticed an unreasonable spike in CPU usage when using google meet on lower-end devices.
The pricing could be more flexible especially for organizations that are initially starting out and do not have sufficient funds. More flexible pricing will eventually attract more startups or groups of users to adopt google workspace over its competitors.
- Simplified sharing and collaboration through Drive and Shared Drives
- Greatly enhanced advanced functions in Google sheets like macro recording
- Regular updates and proactive communication around them
- Out of the box spam filtering
- SSO and third party app integrations
- The support team is frustrating to deal with and make you perform redundant troubleshooting tasks at each step of the way
- Per page permissions on Sites - they had it on classic but removed it on the new sites
- Need to add mail delegation to admin console so super admins can give managers access to departed staff accounts without having to reset passwords
- Longer log history - 60 days sometimes doesn't cut it
If you're a nonprofit you get the core suite for free, which is a huge deal since the cost savings mean any nonprofit can get set up with no risk.
Google Workspace Hits the Suite Spot
- Realtime collaboration in documents
- Easy ability to share files
- Ability to view and recover past version
- The calendar customization and features are great
- Email formatting is inconsistent
- Email doesn't have advanced features like Outlook and Exchange does such as read receipts
- Now that our company has grown, would like to see better ways to view/manage calendar availability
Google Workspace is great value for the money.
- User controls
- Domain based email addresses
- One login to many websites
- Should be easier to control what users are / are not able to do
- Admin dashboard should be easier to use
Flexible, Affordable, & Easy To Use - Highly Recommend
- Cloud storage & file sharing.
- Simple email platform.
- Ease of use & implementation.
- Authentication across multiple third-party applications.
- Email cleaning & archiving could be improved.
- Google Sheets needs functions improvements.
- Document conversion is a bit off at times.
All in all I've been very happy with Google Workspace and will continue to leverage for our business for the foreseeable future.
- Email is great. It doesn't require any on-site hosting.
- Having one account that is able to use so many different features is very convenient.
- Google Workspace for education is nice for allowing teachers and students to participate in their respective roles.
- The admin functions often times do no allow for mass changes behind the scene.
- When there is downtime, there is no option for offline access and any troubleshooting is out of our hands.
- Getting support can sometimes be difficult. While I can always get someone, it can take a while and/or require a callback.
Still the Best
- Google Workspace is incredibly useful for user management. Automatically assigning licenses or restrictions by organization is particularly great.
- Google Workspace is reliable. We haven't had a major outage in all the time we've used it.
- Support is actually pretty good. Calling my ISP or domain registrar is always a pain, as I usually find I know more than them about their own products. Google Support is generally competent with helping people with Google Workspace.
- Google needs to work on a more consistent onboarding process for organizations that haven't used Workspace before. A bad agent can delay the process by weeks.
- Google needs to work on consistent naming and branding for things. Workspace/G Suite/Apps, Hangouts/Chat/Talk/Meet/Voice and various permutations have made the past 5 years of Google products a chore to keep straight.
- While the constant updates and feature updates are nice, they can mean an interface that changes regularly, and occasionally good features that are lost.
G Suite is Sweet
- Easy to use. It's simple and anyone can learn how to use it.
- There are a lot of resources - from organization users to handling business documents.
- The help function! If you don't know how to use it, there's a simple help function.
- GSuite can do a better job at connecting it Google Analytics vs. having a separate sign-in.
- Their admin console could be more customizable and have things like analytics up in the front.
- The pricing could be lower.
G Suite is SWEET
- How easy it is to use the calendar to schedule events and invite others to meetings.
- Adding and sharing files in Google Drive.
- All around simple ease of use.
- More elaborate features in Google Sheets.
- I love using Grammarly. If Google could do something similar that would be great.
So much more than email!
- Document collaboration in real time is almost magic.
- Email and calendar are both reliable and feature rich.
- It's far easier to configure and administer than an on premise solution like Exchange.
- Excellent documentation and responsive support staff when you need it.
- Hangouts just isn't up to the task of being an enterprise chat solution. We use Slack instead.
- Lack of a good desktop client is a problem for some users who are used to Outlook.
- There are still some settings that can only be set by end users, like vacation response, that would be very helpful to have access to as an admin.
- Structurally complex organizations (multiple child companies, acquisitions, etc.) can be challenging with G Suite. It is lacking a forest-like function.
- Collaboration - there is nothing better today to collaborate and have multiple people work on a document, spreadsheet or presentation. G Suite allows multiple people to all edit the doc, track changes, comment, resolve comments, all without stepping on each other.
- Email - most users are familiar with Gmail and G Suite is Gmail thus ensuring an easy ramp for new users. If you have Outlook resistant users you can have it connect to G Suite as an email client, but I believe its best natively.
- Number of plug-ins for G Suite/Chrome that allows for integration and improvements (Grammerly, Seismic for sales docs, salesLoft, tracking software, etc.. all make email and other features more useful due to this community.
- Email Groups - For example in creating groups, its a challenge to see who is in a group from email, you have to go into a separate G Suite app (groups) or expand it in the calendar app. Also, nested groups are also more complex, but this is all due to Exchange being around for so long and I expect Google to continue to accelerate the features to get to parity and beyond in this area. There are also some delays in pushing updates from some apps, which can be a little strange when you are used to instant changes with Exchange.
- Features compared to Office - if you do advanced Spreadsheet or presentations you will find the G Suite of applications a bit lacking, but for general users its fine. However many companies that work with external vendors and customers still rely on MS Office suite for final versions.
- Google Forms - its pretty basic compared to tools like SurveyMonkey. Very limiting, limited logic and design tools
G1000 company with limited collaboration, just email needs with high levels of compliance/data governance and the desire to retain their own data. Financial companies, etc.. may be challenged to use off-site email services. However I do Google knows how to scale to support these large infrastructures, but admin's may be challenged to manage these larger organizations.
G Suite - easy email and collaboration.
- Easy to manage users.
- Good storage capacity.
- Groups are very flexible.
- Browsing and searching colleagues email or docs if an admin.
- "Off boarding" as a user leavers.
- Login in to manage users process is clunky.
- Awesome hosted email solution, it is far superior to our previous solution which was a hosted office-based server, and prior to that a web server.
- It reduces the need for a skilled sys-admin and means that email administration can be carried out by an office manager.
- It also provides an easy way to log on to other apps through its SSO/authorisation features.